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A man's job is his role in society. Yet, if you run an organization or business that creates every volume of significant amount of telephone activity, no doubt that there will be the problems faced through getting users to discover tedious hold music rather than plainly talking to a live employee. The good thing is there?s a good compromise between your confusing menus and access immediately to live staff. An Interactive Voice Response (IVR) system could possibly be the answer you are looking for.